In this instance, "finders-keepers" applies unconditionally. You are not even obligated to contact them and let them know you have it. Also any tax withholding and Social Security tax might have been paid to the wrong SSN and will not be credited to you. Thank you for trying to return the item.” So is this just a case of a rep not wanting to figure out how to send a shipping label that Bobby could actually use? Then you are expected to pay money to send the item back and hope that the seller knows how to send the correct product this time. What happens if I forget to ship back the incorrect item after I receive the correct one? Now you are out the price of the item and twice on shipping as you have to wait not only for the WRONG item to get back to the seller, you again have to wait for the CORRECT item to get back to you. You can also cancel the order by going to Profile >Purchased > In Progress > The Order and tapping Cancel Order. If you bought it online, over the phone or from a mail order company, you have a 14-day cooling-off period, from the date the goods were received, to return the items. I’m not a lawyer, so I cannot comment on law. ... After all they’ve paid for the item at the lower price, ... the seller, accepts the order. When the seller accepts your return, you'll receive an email to your Messages - opens in new window or tab with the subject “Send the item back”. If you pay the hospital $1,000 for the debt, you will still have a legal obligation to pay the collection agency. You'll need to send it back within 10 business days, using tracked postage. How Credit Reporting Works Your credit report is a compilation of information about how you keep up with your credit obligations. When I say small, I mean very small. A suitable deadline is between one and two weeks. If you run a company that deals with customer details then you need to validate email addresses before you send personal information out. When a company sends you an item that didn’t order, it’s called an “unsolicited good.” In these cases, you’re well within your rights to keep them. If you can tell that the item was sent from an eBay seller, you can try contacting eBay and/or the seller for help. Box, but addressed to someone else (i.e. An invoice is a demand for payment. has the seller told you that you will have to pay to send it back, my returns policy state buyer pays returns, but that's only for change of mind, if it was my fault the item had to be returned then I would pay the postage, most sellers are only human and can make a mistake, but until you have contacted the seller and they say you have to pay, you are jumping the gun. You also need to make sure you have an evidence trail of the paperwork to show that you informed them that the wrong item was sent and returned so that you get refunded correctly. It’s yours to keep. Can you still dispute the charge? I called the company and after an hour of negotiation they agrees to send me the correct product before I sent back the incorrect item. @ldeans2 - Yes, you should wait because when the IRS matches your SSN on the tax return with the W-2 information on your tax return, they will not find a matching W-2 filed by your employer which will put a hold on processing your tax return. You could even write to the company’s chief executive ... “Your card company should reimburse items not delivered or arrive damaged. Despite your objections, the company continues to send you notices demanding payment and threatening your credit rating. They’ll only be able to cancel it if it was a genuine and honest mistake on their part that you should’ve noticed. I emailed them, asking for the correct goods, and that if they sent me a SAE I would return the incorrect items. In this situation, you can ask for a refund, replacement or compensation. He said they would either find out what happened with the shipper or they would refund my money. About all I can do is to comment how this works in the real world, practically speaking and from a business point of view. What do you do when you receive merchandise that you didn’t order? Or the phone rang. Let them know it isn’t yours, and they’ll send someone to pick it up. According to the Federal Trade Commission, you don’t have to … If you open the package and don't like what you find, you may throw it away. The product is unfit for their normal purpose or the purpose specified to the supplier and can't be fixed in a reasonable time. Adding tracking details to your return helps protect against delays or issues in the refund process. 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