Worked as an Advance Purchase Specialist and Reservation Sales Agent. Trained on System One reservation system. Obtained and transmitted accurate information for each reservation. Assisted and trained reservation sales agents during new hire training process. Arranged and confirmed hotel reservations. Answered inbound calls and processed customer information at a high volume fast paced luxury car service. Provided general information to callers about the resort amenities and activities in town. Provided customer service to passengers and assisted with their embarkation process. Processed vehicle bookings by placing information in computer system. Answered incoming calls regarding outbound and return flight schedules, priced new flights, made changes to existing records. Though your job as a Hotel Reservation Agent takes place in a hotel, you won’t find yourself working at some boring old building. Received customer inquiries, investigating and resolving customer complaints travel mishap. Used sound communication skills and excellent customer relationship skills on a daily basis. Assisted customers and travel agents with flight reservations, processing credit card transactions and providing rental car assistance. Corrected and mistakes made in the computer systems by customers or cruise lines to correct before the deadline for payment. Gained extensive knowledge of Marriott Hotel Reservation System (MARSHA), and Property Management Systems (PMS). Handled all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations. Answered phones in a timely manner and provided callers with accurate information regarding their requests. Worked with various Hotel programs: AS400, HIS, CDS, LMS, and ARTS. Schedule/confirmed reservations for inbound calls. Accommodated guest to their needs in the room and any special requests. Maximized Used appropriate communication and provided extensive information to prospective students and their family. Required a commitment to high guest service standards, attention to details, and excellent phone and data entry skills. Provided subject matter to Travel Agents on the best price, and Cruise for their Clients. Supported trainer during full reservation computer system upgrade. Assisted direct clients and travel agents with vacation packages, Serviced Telephone Calls Providing Customers with Requested Information * Utilized Airline Computer System to Provide Information and Book Reservations. Answered telephone calls and fielded in-bound sales inquiries via live-chat and email. Provided fare and schedule information to passengers and travel agencies, and made Informed potential guests of resort information, rates, and special offers. Supervised a team of 15 - 21 Reservation Agents managing and selling inventory for 300 independent luxury/boutique hotels internationally. Assisted customers in determining destination, travel dates, financial considerations and connections as required. Established procedures to more efficiently book reservations. Cross-trained provided back-up for other customer service representatives on a weekly basis. Assisted customers with making reservations and purchasing airline tickets. Answered customer questions regarding accommodations and travel procedures. Dedicated reservation agent with six years’ experience in the field. Reached as well as exceeded weekly sales goals. Answered phone calls, took reservations, scheduled events & accompanied guests to their tables. Interfaced with customers via inbound calls for the purpose of booking dining and recreation reservations. Provided top quality service to customers seeking reservations on international flights. Worked multiple support desks assisting other reservation agents. Processed data on a online Amtrak Arrow computer system. 1 Handled customer complaints and assisted with concierge issues. Assisted guest with vacation packages and answered their questions. Processed reservations for Disneyland and Disney World vacation packages. Assisted callers with locating Hotels in specific areas, answering general questions. Ensured accurate information in written communications sent to park guests. They also make sure things run smoothly behind the scenes. Responded to inquiries from inbound calls, answered guest questions pertaining to area information, and provided customer service. Provided outstanding customer service* Assisted guest with hotel reservations* Provided information to guests on ongoing and upcoming promotions. Assisted travel agents with vacation package information.