A web widget is one of the more powerful tools at your disposal for reducing the number of support emails you receive. A web widget is a small popup that displays in the bottom corner of your main website. With Helpie, you can quickly create and share knowledge within an organization. The software is trusted by many leading brands such as Microsoft and Harvard University as well. Knowledge management is the process of creating, sharing, using and managing the knowledge and information of an organization. Moreover, thanks to a vast array of themes, you can customize your base as you want. Helpie Knowledge Base is a self-hosted knowledge management software used as a plugin with WordPress CMS. A comprehensive guide to the best knowledge base software for your business. PHPKB is a knowledge base software that keeps information organized, accessible, and easy to manage for internal teams and external customers. Give It is a perfect option if you need something special and remarkable. Verdict: Knowledge management has never been easier! The program supports integrations with third-party apps, including the Service Portal. kBase is a knowledge base WordPress theme with Wiki, Helpdesk, Customer Support System, help center, or community theme. A good knowledge base will always be built around the search box. Knowledge base software will accomplish two things for anyone who feels overwhelmed and has at least some responsibility to cover support inquiries. This knowledge base application will eliminate possible confusion! Some you know the answer to immediately. If you’re using an integrated knowledge base software, website visitors can search knowledge base articles right from the widget on the homepage—a feature that regularly decreases support requests by 30% in our internal testing. Use our knowledge management software to set up a knowledge base and share information, documents, files, FAQs, how-to guides, and training material with staff & customers in highly organized way. Verdict: Guru is a cloud-based platform compatible with tablets and mobile devices. Use our custom domain option (even on our free plan! Our hosted knowledge base software takes care of the rest. A sound knowledge base website serves knowledge at its best in creating, assisting, sharing, utilizing, and managing knowledge. First, if you can rig up your CMS software to serve the purpose of a knowledge base, that may work alright for you. WordPress is the most popular content management platform in the world. Plus, the service is integrated with many projects and documentation websites. You roll over. A well-thought-out plan for creating knowledge base articles with examples from our own help center. Options range from knowledge base software and FAQ software all the way to enterprise solutions. Use public Help Center to support customers and internal LiveChat Widget to help your agents. HubSpot knowledge base software analyses your ticket and conversation info providing instant access to all important themes and topics. Engage & Help Customers 24 • 7, 365 days • year Keeping your customers Updated and providing them with valuable "How to" A personal knowledge base (PKB) is an electronic tool used to express, capture, and later retrieve the personal knowledge of an individual. Forget about fussing when creating, formatting or editing content! It works smoothly in all major browsers. Melissa Rosen Support leaders have similar experiences—and many report feeling understaffed to keep up with all the support requests. Bold360's knowledge base software creates a centralized, intelligent home for your company knowledge, so your agents and AI chatbots are always armed with everything they need to create great outcomes. Start using Groove’s web widget today with a free trial. In our internal testing, we found the impact can be a 33% reduction in support requests—or more. Seven of those emails are from customers with questions. Knowledge base software will lower support volume. Verdict: Discover how easy it is to create user guides, knowledge bases, help sites, manuals and wikis with this service! Helper includes a live search tool, powered by AJAX, which automatically displays live suggestion… Document360 is an extremely simple software designed for doing nothing but creating well-organized knowledge base platforms. Depending on how you set up this flexible theme, your visitors could have the option of using the high visibility search field on the default homepage layout. Learn how to create a knowledge base from the ground up that your customers will love. 4. Even an excellent knowledge base will never resolve every question a customer might have. Guru supports integrations with such time management software as Trello and Slack as well as cloud storage and postal services. You already have a full day of work planned, but you make sure nothing is “on fire” before you do anything else. It has a fast-acting AI-based real-time search. If you’d prefer a standalone option rather than an integrated knowledge base product, here are a few you might consider. yourdomain.com. His talents include writing, data analysis, automation, and the telling of really awful dad jokes. Dozens of founders, CEOs, and small business owners we’ve talked to describe the same morning routine as the one I described above. In general, a knowledge base website should provide you with an effective search, powerful collaboration and integration options. To improve customer support service, developers empowered ServiceNow with automated workflows, chatbots, and more. Helperhas been created with the sole purpose of turning WordPress into an online knowledge base system that anybody can use. © Copyright 2020 Fixthephoto.com | All Rights Reserved. The software is multi-language, which is an undeniable advantage. It is a cloud-based platform supporting integration with more than 1000 apps. Developers took care of the reporting as well as search and user analytics; they designed the software more granulated to the team. Freshdesk is used by many larger companies, including Bridgestone, HP, Harvard University, and DHL. Setup takes less than 15 minutes, and you can publish your first support article within the hour. Plus, it must be compatible not only with desktop PCs but also with tablets and mobile devices. and publish articles, even if you’re not a web developer. As with any purchase decision however, there is no such thing as a one-size-fits-all knowledge base software. There are many reasons to set a knowledge base but the most important one, in my opinion, is … As the name suggests, you can prepare a FAQ database using this freeware. You may build personalized customer service interactions and provide speedy support solutions. A knowledge base is a tool that lets your customers find answers to their support questions on their own—without having to email you for help. Freshdesk is a basic service with a user-friendly interface. A knowledge base (KB) is a technology used to store complex structured and unstructured information used by a computer system. You'll have happier customers and fewer conversations — everyone wins. Quick reminder, a knowledge base system is a database of key information for your users or your operators. It is compatible with all types of gadgets, be it a mobile phone or a desktop PC. Using base websites, you may share helpful files or FAQs with coworkers and customers. If you don’t want to use templates and need something really special and original, you may smoothly design it on the ProProfs knowledge base website. If necessary, you may set passwords to limit access. “Integrated” knowledge base software means your knowledge base software is directly integrated into the other support tools used by your organization. Don’t miss out on the latest tips, tools, and tactics at the forefront of customer support. It makes responding to inquiries much faster—since you don’t have to write a new answer to every question that comes in. The program is very easy to use and understand. Categories give users a simple way to find related articles as they try to find a solution within your knowledge base. It is a web-based software, and must be run on a web server and accessed through a web browser. Verdict: Document360 is a great option for any business allowing you to generate a helpful web based knowledge base for clients. Let’s start with a look at the top integrated knowledge base software options currently on the market. What functions should it offer? Document360 is a versatile knowledge base software that can help your team in creating, collaborating, and publishing a self-service knowledge base for your products and services easily. The AI it utilizes allows suggesting information to your employees in real-time, so they don’t have to search for data during the service interaction. As it is using a live Ajax search, you could swiftly filter the search results with categories and custom values. It’s not natively designed as a knowledge base software, but with the help of development resources, some companies choose to use it to host their support sites. ProProfs Knowledge Base will become your first assistant in all fields of knowledge management. The FAQ can be added by entering name, email, category, question, answer, keywords, and link to FAQ. Speaking about the searching process, you can use a search function that isn’t inferior to the innovative Google search. You can also define roles and groups. You may also change colors, themes, upload logos, or edit the HTML to create unique designs to match your company’s website. A simple editor helps you edit text, add lists, etc. Both your customers, and employees can now access information within seconds! Help your LiveChat agents and website visitors at the same time. LiveAgent can work in conjunction with more than 40 applications. He’s a former journalist who’s one part storyteller and one part data geek. Top 11 Knowledge Base Software for Different Uses March 2, 2013, admin, 6 Comments A knowledge base, also known as KB, is a type of database used for knowledge management. Using this knowledge base website, you may find, record and share content in your team chat. Create your knowledge base today—with setup in minutes (instead of hours)! And all 3 come with 24/7 support. Although the software isn’t really cheap it is an investment in your future. The application is praised for contextual search and advanced search capabilities. The search analytics feature collects all search requests along with failed ones. Groove’s easy-to-use Knowledge Base is included for free with every Groove account. The initial use of the term was in connection with expert systems; which were the first knowledge-based systems. Free 15-day trial LiveAgent is has a robust WYSIWYG editor enabling to generate fully customize articles, forums, feedback, suggestion boxes, and FAQs. WordPress Join the club of successful companies Join thousands of businesses that rely on LiveAgent to share their knowledge with their customers. The main plus point with this is its incredible discoverability. By improving the process you use when your company responds to customers, you’re establishing efficiency that will help anyone with support responsibilities at your company—now or in the future. Most importantly, a knowledge base decreases the volume of emails you receive in your inbox—something we know every founder, engineer, and support agent will appreciate. Customer Knowledge Base Software with Embeddable Help Widget, Announcements and Contact Form. Thanks to this service, you can design a portal covering all aspects a user might need. Pricing starts at $12/month for the entry-level plan. This knowledge center software allows importing Word documents and creating versions of the articles. Let’s go through the options. The Live Chat software for your website with Video Calls, Typing previews, Knowledge base & Surveys. The cloud-based app features a beautifully minimal and clean user interface for making both private and public knowledge bases. A lightning-fast search box that works like magic to find relevant helpful articles for your users. It is a convenient tool to present info in an easy-to-understand way and analyze it. It’s specifically designed to help you quickly get support articles published fast. You may create several knowledge bases within your self-service platform. It has all approaches, necessary for usage in commercial purposes Auto suggestions appear right when you start typing in the search box. You can design templates and start answering your client’s questions in an instant. 1. Groove’s Knowledge Base is the easiest product to use of any we’ve included on this list—even if you’re not especially technical. It offers an app supported by numerous devices. Plus, it provides data on each separate coworker presenting his/her level of article contributions. Verdict: Customize your knowledge base website in the most efficient way using LiveAgent Knowledge Base! Just the most common ones. ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more.