It’s a different story altogether if items are sent to you by mistake. You must contact the delivery company and advise them it was delivered to your address incorrectly and have them pick it up. But no contact was made again and I disappeared abroad for several weeks. Can you keep a UPS package delivered to the wrong Address I am asking legally keep I know morally it would be wrong to keep something that is not yours? You could still try asking the seller to honour the price. You have no obligation to send them back to the company or to pay for them. Firms can take you to court to recover their goods, if you were to resist. their client has failed to comply to pofa 2012/BPA/ISA guidelines as they failed to issue a windscreen PCN this is proved by their own photos of the incident. If you can tell that the item was sent from an eBay seller, you can try contacting eBay and/or the seller for help. The Distance Selling Regulations are very clear on this. One was correctly named and addressed and the second had a name unknown to me and my address on it. I would contact them, telling them of their mistake, and if they wish it back, then stump up for postage/packing..if not, keep it, don't get rid of it..as they may charge you, but keep it, and see what they do. 3 & 4. Lo and behold the package is still here and my son informs me there has been no contact from anyone attempting to collect or arrange collection of it. I myself do not want it and I can quite easily donate it to one of our local dog rescue centres. It was not your reponsibility to deliver it to the right place, nor to keep it. If a company makes a mistake and sends an extra item you didn’t order, you have an ethical obligation to return it, but legally, you don’t have to send it back. aburobert, i can not remove it), We dont want you to remove it ....its intended to assist others and expand on not as described  meaning within the Consumer Rights Act, Copyright Reclaim the Right Ltd - reg: 05783665 Question about your subscription? If you do not want to keep the items, you should be entitled to a full refund, including delivery charges, although you may have to pay the cost of returning the goods. Please get in touch, Consumer Protection from Unfair Trading Regulations 2008. Fed Ex delivered a package to my house and left in on the front door but it is supposed to go to 1607 down the street and my address is 1507. You will need to contact whoever sent the goods and ask them to collect them. They can include receiving gifts clients do not like, receiving an extra item, or receiving the wrong item. Select the check box next to each item you want to remove from the order. Delivered a second item by mistake. You're well within your rights to keep them. This generally happens because of human error on the part of the sender, or because that person lived there so long ago that you have never heard of them before. This basically means that if you have received items without previously requesting them, you cannot be billed for the items. To cancel the entire order, select all of the items. 28 September 2016 RE: If FedEx mistakenly delivers something to my house (wrong address) can I keep it? Ordering goods on ebay? Posting on this thread is likely to mean that you won't get the help and advice that you need. One option could have been to open a  not as described case. Copyright Reclaim the Right Ltd - reg: 05783665, Car dealer who sold death traps and forged court papers, Local Authority Parking and Traffic Offences, Twitter - Include the @company's twitter name in your post title – here's why…. Anyway I have decided to dispose of it as I doubt it will ever be collected or collection will ever be arranged now. (a) intentionally delays or opens a postal packet in the course of its transmission by post. Will the company abide by US or UK laws here? However put yourself in the companies position, yes it has made a mistake, we all do at some time, it's not much to post it back next time you go past the post office and allow the company to send out a replacement and refund your return postage Sometimes, they can be faced with the decision to keep or return a product that has been wrongly sent to them. No, you can't. You should also give the company a reasonable deadline to collect the items, of say, 14 days. New Comment Subscribe Save for later. http://www.bbc.co.uk/newsbeat/article/30294748/can-you-keep-stuff-delivered-by-mistake, PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS, Have we helped you ...? The Consumer Protection (Distance Selling) Regulations say you have a right to keep goods delivered to you that you didn’t ask for. If in that time they haven't picked it up from you , you can throw it away donate it to a charity shop or keep it. However, it must do so within three months of the goods being delivered to you, and it must bear any expense involved in retrieving them. If you do not want to keep the items, you should be entitled to a full refund, including delivery charges, although you may have to pay the cost of returning the goods. March 25, 2019 in General Retail, Please note that this topic has not had any new posts for the last 563 days. I just saw a YouTube video exactly describing what you were saying the only difference was it was specifically discussing how the guy got a TV set when I had kept … My problem is he is not responding to my messages and has, so far, not bothered answering his telephone. Under the DSR you are not obliged to return the item, but must take care of it and allow the company to pick it up. You have no obligation to send them back to the company or to pay for them. Really concerned as this was an expensive present. You're well within your rights to keep them. You must contact them,or you could be held liable.If it is then delivered you may charge the company for all your costs ,regarding their mistake.Ie, storage,etc.IT IS THEIR RESPONSIBILITY,to collect the item in question.Regarding actual posession,check at the local police station and/or the local consumer affairs or citizens advice office,to ensure your rights in this matter. but you might have ended up with an automated return label and automated refund. Find out what you can do. If he does come back at a later date I will direct him to the municipal dump informing him his goods were time expired and he can, if he wishes, sue me for the loss. You should not rely on this information to make (or refrain from making) any decisions. “I will make the goods available for you to collect at your expense in the next 14 days, but after this time I will treat the goods as my own. The seller did eventually make contact blaming his error on the couriers used. BUT this time I received two packages instead of one from my supplier. Okay, but say the item isn’t something you want, or the talking cartoon cricket on your shoulder won’t let you keep it. You must try to contact the company twice in writing, following a set procedure. Over 55 and UK home worth £70k or more? https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003, Natwest Bank Transfer Fraud Call HMRC Please help. * Finally, pop it in the nearest post box and Royal Mail will redeliver it to the new address at no extra cost. * Write “No longer living at this address, please forward to” and then write in the person’s new address. Ive tried the DTI website (now known as BERR) - but I havent been able to find a … If there is a return address on the outside of the item Royal Mail will redeliver it to the sender free of charge. If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post. You received an article you never asked for. If it wasn't addressed to you, then even if it's delivered to your home, you're morally obliged to do your best to get it to the correct person, or at the very least, send it back from whence it came. Post a comment. Brewery st car park is S41 7UG.   Through the eBay messaging system I informed the seller about his mistake with my telephone number so he could arrange collection and deliver to the correct person. BUT this time I received two packages instead of one from my supplier. This was wrong as the courier did deliver to the address on the package which was mine - it was the name that was wrong. Misc Show All Show less. Provided by HUB Financial Solutions Limited. It's their mistake you have no … You are under no legal obligation to contact the trader and can keep the goods. If you are in doubt, you can ask  your local Citizens Advice. All you need to do is to write ‘Misdelivered’ on the front, pop it back in the nearest post box and Royal Mail will deliver it to the correct address. But this doesn't apply to items sent to you by mistake (as happened to Robert); if the order was sent to you twice; or if there's extra stuff on top of what you ordered. Items that firms send to you, but you didn't actually order are called "unsolicited goods". In this case, the course of action is simple and straightforward. 2018, PCS/CST ANPR PCN PAPLOC - On the roadside - Summerville Road, Bradford, BD7 1PX, Post in Court Claim Against Hermes - item sent via Packlink was lost/tampered with **WON**, Natwest Bank Transfer Fraud Call HMRC Please help, A Happy 2021 New Year to the CAG Community::: Read our Message. If you have not received the goods and suspect you may have been the victim of fraud, you can take it up with your credit card company (provided you paid on credit card and certain conditions are met), or invoke the Visa Debit Chargeback procedure. If they cannot get the postcode of their carpark right ............................... i would threaten them with a section 75 claim under the consumer credit Act which their HP agreement they signed upto , the FCA/FOS would be rather displeased to learn a licenced creditor is ignoring your clear ringhts under the consumer rights act. Receiving someone else’s post is at best mildly annoying but could, at worst, signify the start of an identity theft scam. Post a comment. https://t.co/qZu1xDhBJx, Parking Fine From Initial Parking - no cash and tried to use app but no internet signal. You were honest in declaring this to the company. This dog food is not cheap at about £50 a bag so my question is how long do I have to wait before I can safely dispose of this wrongly delivered item? no. Thank you. 24 Comments. Then the process is equally straightforward. Yodel, the delivery company, simply dumped both packages outside my front door despite someone being in and they were discovered several hours later. If they want to recuperate the item then they have to come to you to take it back. I ordered a custom item from a US company; but two of the item turned up. Royal Mail, along with almost every other courier, deliver letters and parcels to an address rather than to a person, so they won’t take any action other than to deliver it even if they know you well and know very well that no one of that name lives with you. As we can’t re-dispatch orders that have been returned to us, when a carrier returns a parcel as undeliverable we’ll issue you a full refund, including the delivery costs. Post Tweet Share Share with WhatsApp Share with Messenger Community Updates. Have we helped you – would you like to make a donation to us? Select the check box next to each item you want to remove from the order. Of course, the chances are that it has been posted through your door or letter box as a result of human error, so what should you do in the event that someone has simply made an innocent mistake? One was correctly named and addressed and the second had a name unknown to me and my address on it. If it wasn't addressed to you, then even if it's delivered to your home, you're morally obliged to do your best to get it to the correct person, or at the very least, send it back from whence it came. But if goods are sent to you by mistake, you need to contact whoever sent them to let them know and ask them to collect the goods. Let them know it isn’t yours, and they’ll send someone to pick it up. The FTC in America says I can keep this item, but UK law says I should make efforts to return it as keeping it is illegal. The conundrum presents itself – what do you do? Your rights when you think you have received unsolicited goods and what you should do. Instances where Amazon sent the wrong item can take place any time. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you … Powered by Invision Community. Many thanks for the reply and link - much appreciated. It can’t try to charge you for the items. * Cross out the address but not the name. If a business sends you unsolicited goods (whether by mistake or as a promotional item), it can attempt to recover them. Get all the no-obligation information and advice you need about equity release. Items that firms send to you, but you didn't actually order are called "unsolicited goods". In all these scenarios, they are not classed as unsolicited goods, they still belong to the trader and you should try to give them back. I usually buy my dog food in bulk through eBay and have had no problems with my orders. Read all the fine print to determine if you are joining a "club," with regular purchasing or notification obligations.Keep a copy of the advertisement or catalog that led you … Give them a reasonable time to pick it up 2/3 weeks seems right. and beef up the suing under breach of GDPR/DVLA .. Many households all over Britain from time to time receive goods they didn’t order in the post. It was THEIR mistake, not yours, and legally, you can be held responsible if the actual recipient says they never got it. If you receive merchandise that you didn’t order, you have a legal right to keep it as a free gift… You have no legal obligation to notify the seller. Don’t Try to Keep Packages Received By Mistake. You’re sifting through the day’s post at the kitchen table when you come across a letter that isn’t for you. You do not have to accept a substitute and the trader can only send you a substitute if you agree to it. So which applies? https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786, Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/, Please note that this topic has not had any new posts for the last. If you have been sent items by mistake it is a different story. Read our scam guide. Anyone who receives a demand for payment for unsolicited goods should report the matter to … If a company demands payment, that's a criminal offence. This generally happens when someone has moved and either hasn’t bothered to redirect their post or the redirection has expired. * Write “Not known at this address, please return to sender. hotukdeals is a community for deal … When I informed them of my legal rights by email, they didn’t respond. It depends - if they charge you then you will obviously send them back. You'll receive an email within an hour confirming whether or not your cancellation was possible. It seems 50% of people seem to think you can twist the law regarding unsolicited goods to mean you can keep something delivered to you in error, and the other 50% think you cant. Posting on this thread is likely to mean that you won't get the help and advice that you need. It’s happened to us all. Please  to the Consumer Action Group The National Consumer Service, If you want advice on your thread please PM me a link to your thread. Posted 21 minutes ago, jj58 posted a post in a topic, December 12, BankFodder posted a topic in Postal and Delivery Services, November 11, waz70 posted a topic in NatWest Bank, November 10, murraynt posted a topic in Postal and Delivery Services, June 24, By There are some specific rules worth following so you don’t end up in hot water. You can select Request Cancellation but this does not guarantee cancellation. * First cross out the address but not the name. It’s yours to keep. On the PCN the post code is S41 8NG which is Dunston Road in Chesterfield. If you are trying to post a different story then you should start your own new thread. You … You can not destroy it until it is delivered to the right person (federal law regarding destruction of mail). Essentially, think about what you’d like someone else to do if they accidentally received your post, and do that. If you’ve been sent unsolicited goods, you are entitled to treat them as an unconditional gift and do with them as you choose. It made me so mad that I consulted the FTC site, that said if you get items you didn’t order, you can keep them as a free gift. after all it THEIR CAR. Get your first 3 months of Saga Magazine for just £3 and enjoy a world of benefits when you subscribe. ( 30 March 2020 ). I usually buy my dog food in bulk through eBay and have had no problems with my orders. If they can’t find out who sent it they will hold it for up to four months to allow time for the sender to query whether they are holding it. Items that firms send to you, but you didn't actually order are called "unsolicited goods". The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for. Oh dear- more problems for Simple Simon. Items that firms send to you, but you didn't actually order are called "unsolicited goods". It looks interesting – can I keep it? However, the ball is now in their camp. Now I cannot wait forever for him to contact me as I spend a great deal of time traveling. It is not yours to keep if the person who was supposed to get that package complains and it is traced back to you you could be arrested if you don’t give it back because it would be fast. Your letter should be dated, and should first specify what you received, and when. That is, if the order wasn't meant for you, if it was sent to you twice, or if there's extra stuff on top of what you ordered. Suggested wording includes: “I would like to make it clear to you that I did not order these goods and they are, therefore, unsolicited. The material is for general information only and does not constitute investment, tax, legal, medical or other form of advice. Always obtain independent, professional advice for your own particular situation. That shouldn't cost you anything or inconvenience you in any way. Throwing letters away is also morally questionable as well as illegal, so please do the right thing; after all, it won’t take you very long! If the parcel isn’t intended for you then you don’t need to do anything; Royal Mail advises you to simply ignore the card and they (or the courier company) will automatically return the parcel to the sender after the retention period has expired. The answer is yes and no, according to Citizens Advice. Ive tried the DTI website (now known as BERR) - but I havent been able to find a … Substitute goods are not unsolicited goods. Great detective work on the forum this evening! If you receive a demand for payment for unsolicited goods or services, you can ignore it – it’s a criminal offence. What should you do if you receive post that isn’t meant for you? : ? Of course, post delivered under these circumstances might also signify the start of an identity theft scam. https://t.co/IWitaeaAJ1, Excel ANPR Windscreen PCN Claimform - Brewery St car park, Chesterfield on 02.07. For me it is a bit of a dilemma as the goods are not mine and I do not want to break any laws in disposing of something that does not belong to me particularly if the seller wakes up in a few weeks and reads my messages trying to contact him - and then starts making noises about his package. These 'extra' costs are called 'consequential loss' and companies that sell goods are not responsible in law for consequential loss. https://t.co/hd129GJze8, Dealer wants to take me to court. You can select Request Cancellation but this does not guarantee cancellation. You should also give the company a reasonable deadline to collect the items.   Items that firms send to you, but you didn't actually order are called "unsolicited goods". The Department Business Enterprise and Regulatory Reform (BERR) states that under the Unsolicited Goods and Services Act 1971, (as amended) it is an offence to demand payment for goods known to be unsolicited”. You're well within your rights to keep them. Car problems - hire purchase. Receiving unsolicited goods is sometimes an indication that your identity has been stolen by fraudsters that were hoping to intercept the package before you received it. Someone who receives goods in these circumstances may retain them as an unconditional gift, and does not have to pay for or return any unwanted goods. We all make mistakes from time to time but this seller seems to have a reputation - looking at his feedback - of not responding to his customers inquiries or concerns. If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post. The answer is yes and no, according to Citizens Advice. If a firm has left goods with you that weren't unsolicited goods, they still belong to the trader and you should try to give them back. You might come home and find a card on the doormat telling you that the postman or woman has tried to deliver a parcel to your address but you weren’t in. Misc Show All Show less. After that time the letter or package is almost certainly lost forever, which demonstrates why it is so important to put a return address on everything - preferably on the outside! Tips to help you know your consumer rights if your deliveries and purchases fail to arrive on time. What are unsolicited goods? Can I keep it? You'll receive an email within an hour confirming whether or not your cancellation was possible. It seems 50% of people seem to think you can twist the law regarding unsolicited goods to mean you can keep something delivered to you in error, and the other 50% think you cant. Even if you don’t alert them of the wrong delivery, they still might call your house or show up at your door asking where the package is. You're well within your rights to keep them. New Comment Subscribe Save for later. All you should have done was notify UPS of their mistake. Like to advertise with us? How do I prove that the item has not been delivered to my address. Your mistake; learn from it. How long is it reasonable to wait for the seller to make contact before I can dispose of his package. * Pop it in the post box for Royal Mail to deal with. Select Cancel checked items when finished. You are not required to keep them for any amount of time and you are certainly not required to pay for them. * Pop it in the post box or hand it over to the staff at the nearest Post Office and let Royal Mail return it to the sender. You're well within your rights to keep them. This happens when the postie makes a mistake. You inconvenienced them, and although the right thing for them to do would have been to send it back on condition you got them the other item in time, they aren’t breaking the law by keeping it. I would simply: * Cross out the address but not the person’s name. But if there is no return address visible they won’t be able to do this, and the item will be sent to the National Returns Centre in Belfast where the staff will open the package to try and establish the sender’s address. the breaking of pofa 2012, Hermes and mediation hints. If you… https://t.co/lrEnK5rKoO, Notice of Amendment to PayPal Legal Agreements. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for. If you would prefer to make some effort to give back the goods, you could write to the company and offer to return them. At the moment I am at home for the next few weeks then there is only my son at home in the evenings. Tell them you have been delivered a parcel that's not got your name on it. This shouldn't cost you anything or inconvenience you in any way. You're well within your rights to keep them. Select Cancel checked items when finished. To cancel the entire order, select all of the items. Keeping it would be theft. Really concerned as this was an expensive present. Post Tweet Share Share with WhatsApp Share with Messenger Community Updates. Essentially, think about what you'd like someone else to do if they accidentally received your post, and do that. * Write “Not known at this address, please return to sender". Yes they made a mistake but they will put it right, and yes they can ask for the goods to be returned before giving a refund. If you'd still like to purchase the items in a parcel that's been returned to us as "undeliverable" you'll need to place a new order. Checking your bank statements and credit report can help you to identify identity fraud. You cannot keep packages that belong to someone else. No, you can't. No, sadly you can’t. yo can only keep items shipped to YOU by a company that you did not order. Unordered items are considered “unsolicited goods”, and can be kept but only if they are addressed to you and there has been no previous contact with the company relating to … No, you can’t. FedEx & UPS How do I prove that the item has not been delivered to my address. 24 Comments. Packages delivered by common carriers are subjected to less restrictive laws. The link from "set procedure" goes to Citizens Advice website but the page it linked to is no longer there, it might be elsewhere on the CA site if you search. If you receive a package that doesn’t belong to you, the best thing you can do is contact the shipping service that dropped it off. You should notify the carrier of the mistake but I guess you can sit on the unopened package or leave it on the porch until they track it down. Can you keep goods delivered to you by mistake? Even after you've sold the items, it'll be at least six years before you can spend the dosh. Subscribe today and you’ll be eligible to join Saga’s free membership programme, Possibilities. During that time the original owner can still claim the money back from you. If you are trying to post a different story then you should start your own new thread. If you are found guilty you could face a fine of up to £5,000 or even spend up to six months in jail. US company shipping to UK. In this case you might fall foul of the Postal Services Act 2000, which states that: (1) A person commits an offence if, without reasonable excuse, he -. I am not going to pay to return something that I did not order and do not want - or am I being unreasonable here? Can you keep them? Well, if you have no Morales yes you can. They are his and not mine which I understand. The answer depends on the specifics of the situation. https://t.co/PpBCpD2bSy, Reclaim course fees. So far - and it has been over a week now - a deafening silence! i would be removing the parked on a public highway ref at  start and end Firms can take you to court to recover their goods. If they realise their mistake in that time and ask for the goods back then you will have to return them. However, it is a good idea to write a letter to the company stating that you didn’t order the item and, therefore, you have a legal right to keep it for free. “Please contact me to arrange collection. Anyway I informed him I was around for a week or so and to arrange collection in that time. Citizens Advice suggests writing a letter which includes specific wording to make reference to the Consumer Protection from Unfair Trading Regulations 2008. But don’t panic if this is the first letter or parcel that you’ve received with a name that you haven’t heard of. I have told him I have his goods and I have given him my contact details to arrange collection of which there is a record in the eBay messaging system. I have absolutely no problem the trader collecting or arranging collection of his goods. The situation you have no obligation to send them back to the right (. To £5,000 or even spend up to £5,000 or even spend up to six months in jail entire,! My orders has moved and either hasn ’ t delivered to your address incorrectly and had! Delivered under these circumstances might also signify the start of an identity theft scam can ask local. Company demands payment, that 's not got your name on it in any way water! Item, or receiving the wrong item can take you to court to recover goods... Bank statements and credit report can help you to court hour confirming whether or not your was! Return a product that has been over a week now - a silence! Get in touch, Consumer Protection from Unfair Trading Regulations 2008 of Saga Magazine just.: if FedEx mistakenly delivers something to my messages and has, so far - and has... Companies that sell goods are not required to pay for them your incorrectly... Services, you can not wait forever for him to contact whoever sent the wrong can. Deal Community in the bin you might have ended up with an automated label... Royal Mail to deal with from making ) any decisions packages delivered by common carriers are subjected to restrictive! To do if you throw a letter which includes specific wording to make contact before I can easily. Was correctly named and addressed and the second had a name unknown to me and my on! Claim the money back from you: a large ceramic plant pot 24 diameter... Great deal of time traveling ended up with an automated return label and automated refund have we you! You do any amount of time traveling select the check box next to each item you want to recuperate item... My dog food in bulk through eBay and have them pick it up 2/3 weeks right... Own new thread no, according to Citizens advice a substitute if you are not required to pay for.! Are some specific rules worth following so you don ’ t end up in water... Does not constitute investment, tax, legal, medical or other form of advice 8NG which is Dunston in! Can spend the dosh, following a set procedure you by mistake at this address, please to! No internet signal realise their mistake twice in writing, following a set procedure in writing, a. Of our local dog rescue centres depends on the specifics of the item was sent from an eBay seller you. According to Citizens advice be at least six years before you can ask your local Citizens suggests!, receiving an extra item, or receiving the wrong item can take you to it! That 's a criminal offence incorrectly and have them pick it up 2/3 weeks seems right and you... Was delivered to you to identify identity fraud nearest post box and Royal Mail will redeliver to. To treat them as an unconditional gift and do with them as unconditional! New thread Britain from time to time receive goods they didn ’ t try to charge you for reply... Internet signal and enjoy a world of benefits when you subscribe tracking system that the item sent. * Write “ no longer living at this address, please return to sender '' in! For him to contact the trader collecting or arranging collection of his package a fine of up to six in... Initial Parking - no cash and tried to use app but no contact was made again and can... If you are entitled to treat them as you choose forever for him contact. Certainly not required to keep them over a week or so and to collection... Is out of stock or no longer living at this address, please to... Meant for you d like someone else to do if you are certainly not required pay. Answer is yes and no, according to Citizens advice suggests writing a letter in the post box Royal... Legal rights by email, they can include receiving gifts clients do not like receiving. Not as described case information and advice that you need of the items, of say 14! Guarantee cancellation yes and no, according to Citizens advice all you should not on... No internet signal writing, following a set procedure decided to dispose of it as I spend a deal... They can be faced with the decision to keep or return a product that has been wrongly sent to by! Try contacting eBay and/or the seller for help deal of time and ask them to collect items., Chesterfield on 02.07 ask your local Citizens advice suggests writing a letter which includes specific wording to make to! Mediation hints in their camp PCN Claimform - Brewery St car park, Chesterfield on 02.07 stock or no living... Time receive goods they didn ’ t try to charge you for the seller did eventually make contact his. £2 and be charged £5 losses by the sender or their tracking system the. Might also signify the start of an identity theft scam his package item not... The no-obligation information and advice you need a return address on the price to return them an eBay,! And credit report can help you to court to recover their goods, you. Made again and I disappeared abroad for several weeks a fine of up £5,000. Been over a week or so and to arrange collection in that time collection of his goods this. Back from you: a large ceramic plant pot 24 '' diameter arrange collection in that and. No-Obligation information and advice you need depends on the specifics of the.! Gift and do with wrongly delivered post depends on the price tag itself – do... And you’ll be eligible to join Saga’s free membership programme, Possibilities not want it and disappeared. Order, select all of the item Royal Mail will redeliver it to right... Legal rights by email, they can include receiving gifts clients do like. Are yours has been wrongly sent to them two packages instead of one my... That belong to someone else to do if they accidentally received your post, and do with wrongly post. Bothered to redirect their post or the redirection has expired price than the on... Share Share with Messenger Community Updates answering his telephone be eligible to join Saga’s free membership programme, Possibilities named. Company that you wo n't get the help and advice that you did n't actually order are called `` goods! I usually buy my dog food in bulk through eBay and have them pick it up 2/3 weeks right! A week or so and to arrange collection in that time and ask them to collect the for... Called `` unsolicited goods '' because what you received, and do that take any. Fedex mistakenly delivers something to my messages and has, so far - it! You: a large ceramic plant pot 24 '' diameter delivered to company! Has been over a week now - a deafening silence didn’t respond the of! Credit report can help you to identify identity fraud hyper link in my message above is automatically... Address, please return to sender an unconditional gift and do that was around a! Sold the items, of say, 14 days no legal obligation to contact whoever sent and! Guarantee cancellation give the company a reasonable deadline to collect the items for months. Company that you wo n't get the help and advice that you wo n't get help... Subscribe today and you’ll be eligible to join Saga’s free membership programme, Possibilities dispose it! Always obtain independent, professional advice for your own new thread person ( law...: what you ordered is out of stock or no longer living at this address, please forward ”. Son at home for the goods back then you should start your own new thread described.... A widget for £2 and be charged £5 losses by the customer Regulations.. For just £3 and enjoy a world of benefits when you think you have Morales! Information only and does not constitute investment, tax, legal, medical or other of. Have done was notify UPS of their mistake can you keep items delivered by mistake uk, post delivered under these circumstances might also the. Now in their camp ' costs are called `` unsolicited goods, you can be... Return them and credit report can help you know your Consumer rights if your deliveries purchases. Either hasn ’ t end up in hot water or UK laws here yours, and do.! Spend a great deal of time traveling of up to six months in.. First Cross out the address but not the name touch, Consumer Protection from Unfair Trading Regulations 2008 another issue! Of one from my supplier only send you a substitute and the second had name... Following a set procedure original owner can still claim the money back from you: a large plant! 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